All products reach the end of their life cycle for several reasons, including market demands, technology innovation and development-driven changes, or product maturity and replacement with functionally richer technology. Even so, Cisco also recognizes that end-of-life (EOL) milestones often prompt companies to review the impact to the Cisco products, services, or subscriptions in their networks. With that in mind, we have set out below Cisco's End of Life milestones to help manage EOL transitions and to explain the role that Cisco can play in helping to migrate to alternative Cisco technology.
Cisco’s End of Life Policy (“Policy”) applies to all Cisco hardware, software, cloud services and service offers (collectively “Products”) that have their own unique product part number or product identifier (“PID”). Versions or releases of a Product that do not have a unique PID are not subject to this Policy.
This Policy covers all new EOL notifications made in all theaters on or after September 29th 2022. It does not apply to a Cisco Product that is already subject to an EOL notification as of September 29th 2022.
Cisco will provide the following to customers with active support contracts or subscriptions (including cloud services):
For purposes of this policy, the following definitions apply:
|End of Life (EOL)||A process that guides the final business operations associated with the Cisco Product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a Product obsolete. Once obsolete, the Product is not sold, improved, maintained, or supported.|
|End of Sale date (EOS)||The Product is no longer offered for sale after this date. This is also the last date to order the Product through Cisco point-of-sale mechanisms. The EOS date is documented in the EOL notification.|
|EOL Notification Date||The date on which the end of sale and the end-of-life milestones for a Product is communicated to the public.|
|Last Date of Support (LDOS)||The last date to receive support as entitled by active service contracts for covered Cisco hardware and software. After this date, support is no longer available.|
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